INFOWORLD GRIPE LINE BY ED FOSTER Bookmark this page

  
Display: Sort:
Adventures With Microsoft Security Update Support | 88 comments (88 topical) | Post A Comment
Higher support is about as hit-and-miss[ Reply to This ] (none / 0) (#1)
by foxyshadis1 on Mon Jun 20, 2005 at 01:47:37 PM PDT

If you spring for their $235-per-incident standard support, they'll sometimes use remote. I've had one tech do it (after an hour of wasting my time until he finally discovered the same things I'd been telling him), two who told me they couldn't, and a few I never asked about that.

My personal metric is that if the guy asks you to do the same thing twice, misses obvious stuff, or puts you on hold for a while to 'check with someone', it's time to hang up and get a new tech. Unfortunately, that's sometimes difficult with Microsoft support because they assign cases to a tech, and refer it back to him when he's on duty.

Too bad even paying all that money doesn't guarantee good support. I guess that's what happens when you have a bazillion techs. They've probably had problems in the past with techs using remote control for ulterior purposes, but if customers request it, there's no reason not to do it and trim a lot of time.

[ Reply to This ]



v[ Parent | Reply to This ] (none / 0) (#133)
by Anonymous User on Tue Aug 12, 2008 at 07:45:34 AM PDT

Free YouTube Downloader | YouTube to iPod | YouTube on PSP | YouTube to MP3 | YouTube to MP4 | YouTube to 3GP | YouTube to AVI | YouTube to MPG | YouTube to WMV | YouTube to DivX | YouTube to MOV | YouTube to WMA | YouTube Ripper YouTube to iPod | YouTube to iPhone | YouTube to PSP | YouTube to Zune | YouTube to MP4 | YouTube to Apple TV | YouTube to 3GP | iPod to PC Transfer

[ Parent | Reply to This ]


Adventures With Microsoft Security Update Support | 88 comments (88 topical) | Post A Comment
Display: Sort:

Menu
· create account
· faq
· search

Login
Make a new account
Username:
Password:

 HOME  NEWS  COLUMNS  BLOGS  PODCASTS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About Awards Contact Us 

Copyright © 2006, Reprints, Permissions, Licensing, IDG Network, Privacy Policy.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

 ComputerWorld :: LinuxWorld :: Network World :: CIO :: PC World :: Darwin :: CMO :: CSO
IT Careers :: JavaWorld :: Macworld :: Mac Central :: Playlist :: GamePro :: GameStar :: Gamerhelp
ITWorld Canada :: Computerwoche :: Techworld UK :: tecChannel :: IDG.se :: IDG.no :: IDG.pl

create account | faq | search